PRIVACY POLICY

Last Updated: October 30, 2026

This Privacy Policy for Blue Ridge Waterworks (“we,” “us,” or “our”) describes how and why we may collect, store, use, and share (“process”) your personal information when you use our services (“Services”), including when you:

Visit our website at https://blueridgewaterworks.com or any website of ours that links to this Privacy Policy.
Contact us to request well drilling, well pump installation or repair, water filtration, water testing, or other water system services.
Communicate with us by phone, email, website contact form, or other methods.
Engage with us in other related ways, including service inquiries, estimates, scheduling, billing, or marketing communications.

Questions or concerns? Reading this Privacy Policy will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services.

For questions or concerns regarding this Privacy Policy, contact us at info@blueridgewaterworks.com or call 828-773-1590.

SUMMARY OF KEY POINTS

This summary highlights important information about how Blue Ridge Waterworks handles personal information. Additional details appear throughout this Privacy Policy.

What personal information do we process?

We may collect personal information when you visit our website, contact our business, request services, or communicate with our team. This information may include your name, phone number, email address, mailing address, service location, and billing information.

Do we process sensitive personal information?

We do not intentionally collect or process sensitive personal information, such as medical records, biometric information, or government identification numbers.

Do we receive information from third parties?

We have not confirmed whether information is received from third-party service providers. Any such collection should be disclosed in this Privacy Policy if applicable.

How do we process your information?

We use personal information to respond to inquiries, provide requested services, schedule appointments, process billing, communicate with customers, maintain our website, improve our operations, and comply with applicable laws.

In what situations and with which parties do we share personal information?

We may share information when necessary to provide our Services, comply with legal requirements, or facilitate business transactions. Our use of third-party software and service providers requires further verification.

Do we use cookies and tracking technologies?

Yes. Our website uses tracking technologies that may collect information about website visits, user interactions, and browsing activity.

How do we keep your information safe?

We aim to protect personal information through reasonable administrative, technical, and organizational security measures. However, no method of electronic transmission or storage is completely secure.

What are your privacy rights?

Depending on applicable law, you may have rights to access, correct, or request deletion of certain personal information.

How can you exercise your rights?

Contact us at info@blueridgewaterworks.com or call 828-773-1590. We will review requests in accordance with applicable privacy laws.

1. WHAT INFORMATION DO WE COLLECT?

In Short: We collect personal information that you voluntarily provide to us and may automatically collect certain information when you visit our website.

Personal Information You Provide

We collect information that you voluntarily provide when requesting information about our services, scheduling an appointment, requesting an estimate, or contacting our business.

Depending on your interactions with Blue Ridge Waterworks, the personal information we collect may include:

Full names
Phone numbers
Email addresses
Mailing addresses
Property or service addresses
Billing addresses
Service requests and project details
Information about your well, pump, or water filtration system
Payment and transaction details

Payment Information

Blue Ridge Waterworks accepts payment information through offline methods, such as in-person transactions or payments arranged over the phone.

Depending on the payment method, we may collect information necessary to process payments, maintain transaction records, and manage billing.

Any payment card information collected during an offline transaction should be handled according to applicable payment security requirements. This Policy does not assume that payment card details are stored by Blue Ridge Waterworks.

Information Collected Automatically

When you visit https://blueridgewaterworks.com, certain information may be collected automatically through website tracking technologies.

This may include:

Internet Protocol (IP) address
Browser type and device information
Pages visited on our website
Date and time of website visits
Website navigation and interactions
Referral sources, such as search engines or advertisements
General geographic information derived from your connection

We may use this information to understand website performance, improve functionality, and measure the effectiveness of our advertising and marketing efforts.

Sensitive Information

We do not intentionally collect or process sensitive personal information.

Accuracy of Information

All personal information you provide should be accurate, complete, and current. Please notify us if your contact information or other relevant details change.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide our services, communicate with customers, improve our business operations, maintain security, and comply with applicable laws.

We may process your personal information for the following purposes:

To provide requested services. We use customer information to provide well drilling, well pump installation and repair, water filtration, water quality testing, and other water system services.

To respond to inquiries. We use contact information to answer questions, provide estimates, respond to service requests, and communicate about your property or water system.

To schedule appointments. We may use names, phone numbers, addresses, and service information to coordinate appointments and dispatch service personnel.

To manage payments and billing. We process transaction information to prepare invoices, record payments, maintain accounting records, and address billing questions.

To communicate about services. We may contact customers regarding appointments, project updates, maintenance, service recommendations, and other business-related matters.

To send marketing communications, where applicable. If we send promotional emails or text messages, we will do so in accordance with applicable laws and any required consent or customer preferences. You may opt out of eligible promotional communications.

To deliver targeted advertising. Website tracking technologies may help us understand visitor interests, measure advertising performance, and provide relevant advertisements.

To evaluate and improve our Services. We may analyze website activity, customer inquiries, and service trends to improve our website, customer service, and business operations.

To maintain security and prevent fraud. We may use information to detect suspicious activity, protect our business systems, and prevent unauthorized transactions.

To comply with legal obligations. We may process information when necessary to comply with applicable laws, regulations, accounting requirements, or lawful requests.

We process personal information only when permitted by an applicable legal basis.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share personal information in specific circumstances when necessary to operate our business, provide requested services, or comply with applicable laws.

We may share information in the following situations:

Service Providers and Business Operations

We may use third-party service providers to support business operations, such as:

Website hosting and maintenance
Website analytics and advertising
Payment processing
Scheduling and customer management
Accounting and invoicing
Email and communication services

The specific providers used by Blue Ridge Waterworks have not yet been verified. Any applicable providers should be identified and evaluated before this Policy is published.

Business Transfers

We may share or transfer personal information in connection with a merger, acquisition, financing arrangement, sale of company assets, or transfer of all or part of our business.

Legal Requirements

We may disclose personal information if required by applicable law, regulation, court order, subpoena, or other lawful request.

Protection of Rights

We may disclose information when reasonably necessary to protect the rights, property, or safety of Blue Ridge Waterworks, our customers, or others.

We do not state that personal information is never shared, because certain website and payment technologies may involve outside service providers.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: Yes. Our website uses cookies and other tracking technologies that may collect and store information about website activity.

Cookies are small data files stored on your device when you visit a website. Similar technologies may include tracking pixels, tags, and other analytics tools.

These technologies may help us:

Understand how visitors use our website
Monitor website traffic and performance
Identify frequently visited pages
Improve website navigation and functionality
Measure the effectiveness of online advertising
Understand how visitors find our business online

Depending on the tools installed, website tracking may involve services such as Google Analytics, Google Ads, or other advertising and analytics platforms.

These examples do not confirm which specific platforms Blue Ridge Waterworks uses.

You can manage or restrict cookies through your browser settings. Disabling certain cookies may affect website functionality.

Where required by applicable law, we will provide appropriate notices and choices regarding nonessential cookies and tracking technologies.

Additional information about specific cookies, tracking providers, and available privacy controls may be provided in a separate Cookie Notice.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

We may retain information to:

Maintain customer and service records
Respond to ongoing service inquiries
Document completed projects and repairs
Fulfill accounting and tax obligations
Resolve disputes
Comply with applicable legal requirements

Retention periods may vary depending on the type of information and the purpose for which it was collected.

When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it, subject to applicable legal and operational requirements.

Information maintained in backup systems may remain temporarily until those backups are replaced or deleted according to applicable retention practices.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect personal information through reasonable technical, administrative, and organizational security measures.

Blue Ridge Waterworks recognizes the importance of protecting customer information.

We strive to maintain reasonable safeguards appropriate to the information we collect and process.

However, no electronic transmission over the internet, website, or information storage system can be guaranteed to be completely secure.

Despite reasonable precautions, unauthorized third parties may attempt to access, collect, modify, or misuse personal information.

We encourage customers to avoid sending sensitive financial information through unsecured emails or website contact forms.

If you have concerns about submitting information, please contact our office at 828-773-1590.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect personal information from, or direct marketing activities toward, children under 18 years of age.

Our website and services are intended for adults seeking residential or commercial water system services.

We do not knowingly solicit or collect personal information from children under 18.

If we learn that we have collected personal information from a minor without appropriate authorization, we will take reasonable steps to delete that information in accordance with applicable law.

Parents or guardians who believe a minor has provided personal information may contact us at info@blueridgewaterworks.com.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: Depending on applicable laws, you may have certain rights regarding the personal information we collect and maintain.

These rights may include the ability to:

Request access to personal information we maintain about you
Request corrections to inaccurate information
Request deletion of certain personal information
Withdraw consent for certain processing activities
Opt out of certain marketing communications
Exercise other rights available under applicable privacy laws

These rights are not absolute, and certain requests may be subject to legal exceptions.

Withdrawing Your Consent

If we rely on your consent to process personal information, you may withdraw that consent by contacting us.

Withdrawing consent will not affect processing that lawfully occurred before your withdrawal or processing permitted under another applicable legal basis.

Opting Out of Marketing Communications

If Blue Ridge Waterworks sends promotional communications, you may request to stop receiving them.

Depending on the communication method, you may be able to unsubscribe through a link in an email, follow applicable text-message opt-out instructions, or contact us directly.

Opting out of marketing communications does not prevent us from contacting you about scheduled appointments, active service requests, invoices, or other necessary business matters.

Cookies and Similar Technologies

Most web browsers accept cookies automatically.

You may adjust your browser settings to block or remove cookies. Certain website functions may be affected if cookies are disabled.

Contacting Us About Privacy Rights

If you have questions or wish to exercise applicable privacy rights, email info@blueridgewaterworks.com or call 828-773-1590.

We will review and respond to requests as required by applicable law.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Some web browsers and operating systems provide Do-Not-Track (“DNT”) settings intended to communicate user preferences regarding online tracking.

There is no universally adopted DNT standard that applies consistently across all websites and tracking technologies.

Our website’s response to DNT signals has not yet been verified.

Certain privacy laws may separately require businesses to recognize supported opt-out preference signals, depending on the business and the processing involved.

We will update this section as needed to accurately describe our website’s tracking practices and applicable legal obligations.

10. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes. We may update this Privacy Policy as necessary to reflect changes in our business practices, website operations, or applicable laws.

We may revise this Privacy Policy periodically.

Any updates will appear on this page with a revised “Last Updated” date.

If we make material changes, we may provide additional notice when appropriate or required by law.

We encourage visitors to review this Privacy Policy periodically to understand how we collect, use, and protect personal information.

11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions, comments, or concerns regarding this Privacy Policy or our handling of personal information, please contact us.

Blue Ridge Waterworks

1655 NC Hwy 194 N
Boone, NC 28607

Phone: 828-773-1590

Email: info@blueridgewaterworks.com

Website: https://blueridgewaterworks.com

12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Depending on applicable privacy laws, you may have the right to request access to, correction of, or deletion of certain personal information that we maintain about you.

To submit a request, please contact Blue Ridge Waterworks using the information below.

Email: info@blueridgewaterworks.com

Phone: 828-773-1590

Mailing Address:
Blue Ridge Waterworks
1655 NC Hwy 194 N
Boone, NC 28607

Please provide enough information for us to understand your request and reasonably verify your identity when necessary.

We may request additional information to confirm that we are communicating with the appropriate individual before releasing, correcting, or deleting personal information.

We will evaluate requests and respond in accordance with applicable privacy laws.

Certain information may need to be retained for legitimate business purposes, accounting requirements, contractual obligations, or legal compliance.

Last Updated: October 30, 2026